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It's Not Just Usability by Joel Spolsky

Published on 09/09/04 at 11:17:25 GMT by ppp

http://www.joelonsoftware.com/articles/NotJustUsability.html
... goal today is to talk about the next level of software design issues, after you've got the UI right: designing the social interface.

...

Software in the 1980s, when usability was "invented," was all about computer-human interaction. A lot of software still is. But the Internet brings us a new kind of software: software that's about human-human interaction.

Discussion groups. Social networking. Online classifieds. Oh, and, uh, email. It's all software that mediates between people, not between the human and the computer.

...

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